Questions, Answered Straight

The things people actually write in about: opening an account, getting verified, moving money, pricing, and how the company is set up. If yours is not here, the desk answers from 9am to 5pm AST.

Accounts & Registration

Registration, tiers, documents and eligibility.

What does opening an account involve?

Register, confirm the email, upload one photo ID and one proof of address, then fund. The form takes a couple of minutes; the review is usually back within ten during desk hours.

Which account type should I choose?

Standard starts at $100 with forex spreads from 1.6 pips and Standard support. Pro starts at $10,000 with forex spreads from 1.0 pips and Pro Support. Elite starts at $25,000 with forex spreads from 0.6 pips and Priority support. All three use zero commission pricing on the MT5 platform.

What do you need to verify me?

One photo ID (passport, national ID or licence) and one proof of address dated within three months. Both go into the client portal as soon as you register. Nothing can be funded or traded until both are cleared.

Can I see the pricing before funding?

Yes. A demo account runs on the same live feed with the same execution rules, so the spread you see there is the spread that is live at that moment.

Who can't open an account?

Avexa Markets does not provide services to citizens or residents of the United States, Cuba, Iraq, Myanmar, North Korea, Sudan, Russia, the United Kingdom, or any other country or jurisdiction where the offering, distribution, or use of its services would be contrary to applicable local laws or regulations.

Spreads are variable. Trading conditions vary by instrument. CFDs involve a high risk of loss.

Deposits & Withdrawals

Funding routes, timing and how withdrawals are released.

How can I fund the account?

Card, bank or wire transfer, digital assets, and regional e-wallets. Which routes appear depends on your country of residence.

What do you charge to move money?

Nothing on our side, in either direction. Your bank, card issuer or the network will still apply their own cost, and we cannot waive that.

When does a withdrawal actually land?

Requests are released the same business day once approved. After that it is the provider's clock: minutes for digital assets, a day or so for cards, longer for bank wires.

Can money go back somewhere else?

It returns to the source it came from. That is the control that stops someone else routing your balance to their account, so we do not make exceptions to it lightly.

Trading & Platform

The terminal, the instrument list and the trading rules.

Which terminal do you run?

MetaTrader 5, unmodified, on desktop, browser and phone. Hedging is on, expert advisors run without approval, and depth of market is available on the majors.

What is in the instrument list?

Currency pairs, single-name shares, index CFDs, metals, energy and major digital assets. All of it margins against one balance.

Regulation & Fund Safety

Corporate standing, client money and documents.

Where is AVEXA Markets registered?

AVEXA Markets Ltd has its registered office at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.

Where does my money actually sit?

In accounts recorded separately from the company's own operating funds, reconciled against bank records every business day, and never used to finance the business.

What happens to my documents?

They are encrypted in transit and at rest, access is logged against named staff, and they are kept only as long as our record-keeping obligations require.

Where is the actual contract?

Use the request links on our Legal Documents page or email support@avexamarkets.com for the current documents.

Partners & Support

Working with us and reaching our team.

How do the partner programs work?

Introducing Brokers earn recurring commission on the trading volume of referred clients, with rebates of up to 70% and up to $15 per traded lot. Affiliates earn a fixed reward per qualified referral of up to $1,000 CPA, with banners, landing pages and a tracking dashboard provided. Full details are on our Partner Program page.

How do I contact support?

Raise a support ticket from inside the client portal - that is the fastest route, because your account details are already attached. You can also email support@avexamarkets.com or send us a message through the contact form. Support is available from 9am to 5pm AST.

I forgot my password - what should I do?

Use the password reset link on the client portal login page. If you no longer have access to your registered email address, contact support so we can verify your identity.

Still need help?

Send the question through and someone with access to your account will answer it.

Write to the Desk